Privacy Policy and Terms of Use

This Privacy Policy and Terms of Use apply to the Greenline Power Generation Equipment Trading LLC application (hereinafter – the “Application”), as well as to the practices of Greenline Power Generation Equipment Trading LLC regarding the processing of personal data (hereinafter – the “Policy” and the “Terms”). Greenline Power Generation Equipment Trading LLC (hereinafter – the “Controller”) will collect, store, and use the personal data of the data subject (hereinafter – the “Client”) solely in accordance with this Privacy Policy, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) in the UAE (hereinafter – the “UAE Data Protection Law”), and other applicable legislation.

1. Definitions and Interpretation

1.1. Unless expressly stated otherwise herein, the terms and expressions capitalized and used in this Policy shall have the following meanings:
Personal Data – any data relating to an identified natural person or a natural person who can be identified, directly or indirectly, by reference to such identifiers as name, voice, image, identification number, online identifier, geographical location, or to one or more physical, physiological, economic, cultural, or social characteristics.
Processing – any operation or set of operations performed on Personal Data, including collection, storage, recording, structuring, adaptation, alteration, use, disclosure by transmission, dissemination or otherwise making available, alignment, restriction, erasure, or destruction.
Personal Data Breach (Data Breach) – any security incident leading to the destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data.
Controller – a legal or natural person who determines the purposes and means of Processing Personal Data.
Data Subject – a natural person to whom the Personal Data relates.

2. Processing of Personal Data

2.1. The Controller collects Personal Data provided by the Client when accessing the Application or otherwise. Depending on the nature of the interaction, the types of Personal Data that may be collected include:

Contact Information: contact and identification data (e.g., name, address, email address, telephone and fax numbers, employer details, job title(s), and others) related to your expression of interest in receiving information about the Controller’s services.
Account Information: if the Client uses the Application to open an account, the information requested in the account application form is collected. This data is used for internal purposes such as account creation, order fulfillment, and customer service.
2.2. In processing Personal Data, the Controller undertakes to:
2.2.1. comply with all applicable UAE Data Protection Laws;
2.2.2. for the avoidance of doubt, under no circumstances shall the Controller process the Client’s Personal Data for its own purposes.

3. Confidentiality

3.1. The Controller undertakes to implement appropriate measures to ensure the reliability of any employee, agent, contractor of the Controller, or any processor who may have access to Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know or access the relevant Personal Data solely to the extent required for the purpose of providing Application services to the Client and to comply with Data Protection Laws in the performance of such person’s obligations towards the Controller or the processor.
3.2. The Controller undertakes to ensure that all such persons are bound by confidentiality obligations, whether contractual, professional, or statutory. The Controller shall retain signed Non-Disclosure Agreements (NDAs) establishing the responsibility of employees, agents, or contractors to maintain the confidentiality of Personal Data.

4. Security

4.1. Taking into account the state of the art, the cost of implementation, the nature, scope, context, and purposes of processing, as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons, the Controller undertakes to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk in relation to Personal Data.
4.2. In determining the appropriate level of security, the Controller shall consider, in particular, the risks associated with the processing, including risks arising from a Personal Data Breach.

5. Key Rights and Obligations of the Controller

5.1. The Controller is entitled to:
- obtain from the Client accurate information and/or documents containing Personal Data;
- in the event that the Client withdraws consent to the processing of Personal Data, continue processing such Personal Data without consent where grounds for such processing exist under the UAE Personal Data Protection Law;
- independently determine the scope and list of measures necessary and sufficient to ensure compliance with the obligations established by the UAE Personal Data Protection Law and regulatory acts adopted pursuant thereto, unless otherwise provided by the UAE Personal Data Protection Law or other federal legislation.
5.2. The Controller is obliged to:
- process Personal Data in a lawful, fair, and transparent manner;
- store Personal Data no longer than is required to achieve the purposes of processing;
- document all Personal Data processing activities;
- notify the Data Office and the Clients of Personal Data breaches in accordance with the requirements of the law;
- adopt legal, organizational, and technical measures to protect Personal Data against unlawful or accidental access, destruction, alteration, blocking, copying, disclosure, distribution, or other unlawful actions in respect of Personal Data;
- cease the transfer (disclosure, provision, access), processing, and destroy Personal Data in the manner and cases established by the UAE Personal Data Protection Law;
- fulfill any other obligations provided under the UAE Personal Data Protection Law.

6. Key Rights and Obligations of Clients

6.1. Clients have the right to:
- obtain information regarding the processing of their Personal Data, except in cases provided by UAE law. Such information must be provided to the Clients by the Controller in an accessible form and must not contain Personal Data relating to other Clients, unless there are lawful grounds for disclosure of such Personal Data;
- require the Controller to clarify, block, or delete their Personal Data if such Personal Data is incomplete, outdated, inaccurate, unlawfully obtained, or not necessary for the stated purposes of processing, and to take legal measures to protect their rights;
- withdraw their consent to the processing of Personal Data;
- appeal to the competent authority for the protection of Clients rights or to a court in cases of unlawful actions or omissions by the Controller in processing their Personal Data;
- exercise other rights provided under UAE law.
6.2.Clients are obliged to:
- provide the Controller with accurate information about themselves;
- notify the Controller of any clarification (update, modification) of their Personal Data.
6.3. Persons who have provided the Controller with inaccurate information about themselves, or with information about another Clients without that person’s consent, shall be held liable in accordance with UAE law.

7. Purposes of Processing Personal Data

7.1. The Client’s Personal Data is processed for the following purposes:
informing the Client about the operation of the Application, as well as the Controller’s services and offerings;
conclusion, performance, and termination of civil law agreements between the Client and the Controller;
providing the Client with access to Application services, including locating nearby charging stations, reserving charging points, initiating and completing charging sessions, making payments for charging services, viewing transaction history, and managing the Client’s account;
ensuring the operation of the internal account system (creation and use of the Client’s account);
compliance with applicable data processing and storage legislation; protecting the rights, lawful interests, and reputation of the Controller, as well as preventing unlawful or unauthorized use of the Application.

8. Intended Use of Charging Services

8.1. The Application is intended exclusively for electric vehicle (EV) users for the purpose of locating charging stations, reserving charging equipment, initiating charging sessions, and making payments.
8.2. Parking spaces and charging equipment must be used solely for the charging of electric vehicles. Occupation of such spaces by other vehicles, or by EVs not actively charging, is strictly prohibited unless expressly authorized by the competent authorities.

9. Accounts and Access

9.1. In order to use the Application, Clients must create an internal account and log into the system.
9.2. The Application may only be used by persons aged 12 years and above.

10. Paid Features and Payment Obligations

10.1. Charging sessions are generally subject to payment, unless provided free of charge.
10.2. Clients may top up their balance.
10.3. Payment must be made immediately upon completion of the charging session. Late or unsuccessful payment may result in suspension of access to the Application’s services.

11. Prohibited Activities

11.1. It is prohibited to use, copy, distribute, or modify the Application without authorization; upload or transmit malicious software, viruses, or other harmful code; interfere with the operation of charging infrastructure or access systems; impersonate another person; or attempt to use the services fraudulently.

12. Liability and Indemnification

12.1. The Controller shall not be liable for injuries, losses, damages, or service interruptions, except in cases of gross negligence or willful misconduct.
12.2. The Client shall be liable for any damage caused as a result of improper use of the Application or charging stations.

13. Dispute Resolution

13.1. All disputes shall be governed by the laws of the United Arab Emirates and shall fall under the exclusive jurisdiction of the UAE courts.

14. Final Provisions

14.1. The Controller reserves the right to amend these Terms of Use at any time. Continued use of the Application constitutes acceptance of the current version.
14.2. Clients are solely responsible for monitoring updates to the Terms as published in the Application.